Playbooks

Not philosophy — the specific moment. Each of these is written for when you're already in it: a hard conversation, an incident, a resignation. Read the relevant one before you need it, if you can.

No playbooks match your search.

• The First Underperformer

  The first time a team member isn't meeting the bar, what you do sets the tone for everything that follows.

  • performance

• A High Performer Who Suddenly Disengages

  One of the strongest people on the team has quietly checked out — a leading indicator, not a lagging one.

  • performance
  • engagement

• A Team Member in Personal Crisis

  Someone on the team is going through something — illness, loss, a family emergency, a divorce.

  • crisis

• The Day Someone Resigns

  A team member tells you they're leaving — maybe one you love, maybe one you didn't see coming.

  • transition

• A Major Incident

  Production is on fire, customers are affected, and the team is in the war room.

  • incident
  • crisis

• Delivering Bad News to the Team

  A project is canceled, a reorg is happening, layoffs are coming — something the team will not want to hear.

  • communication

• Peer Conflict or Cross-Team Political Tension

  A peer manager is undermining your team, blocking you, or working against shared goals — or you just disagree on something that matters.

  • conflict

• Receiving Hard Feedback I Disagree With

  Someone — a report, a peer, your manager — gives you feedback that lands wrong.

  • feedback

• An Ethical Line Being Approached

  Someone is asking you — directly or implicitly — to do something you're not sure you can do.

  • ethics