People Centric Leadership

Search

← All playbooks

Receiving Hard Feedback I Disagree With

Someone — a report, a peer, your manager — gives you feedback that lands wrong.

Someone — a report, a peer, my manager — gives me feedback that lands wrong. Maybe it’s unfair. Maybe it’s partially true. Maybe I just don’t want to hear it.

In the moment

  • Listen. All the way through.
  • Thank them. Genuinely. They took a risk telling me.
  • Do not defend. Do not explain. Do not negotiate the facts.
  • Buy time. “I want to sit with this” is a complete sentence.

In the following days

  • Sit with it. Actually sit with it. Twenty-four hours minimum before forming a response.
  • Look for the grain of truth. There is almost always one, even when most of the feedback feels wrong.
  • Talk to one trusted person — not to litigate it, but to test my read.
  • Come back to the person. Acknowledge what I think they’re right about. Be honest about where I see it differently. Invite continued conversation.

What to watch for in yourself

  • Defending in the moment. The single fastest way to make sure I never get honest feedback again.
  • Punishing the messenger later, subtly, in ways I can deny to myself.
  • Accepting performatively to manage the conversation, then ignoring the substance.
  • Going silent for so long that the person assumes I dismissed it.

Common traps

  • Spending the response time building counter-arguments instead of looking for what’s true.
  • Talking about the feedback with too many people. It dilutes and distorts.
  • Treating the feedback giver as a threat instead of an ally.

Sample language

In the moment:

“Thank you for telling me. I want to take this seriously, which means I need to sit with it. Can we revisit in a few days?”

After:

“I’ve been thinking about what you said. Here’s what I think you’re right about: [X]. Here’s where I see it differently: [Y]. I’d like to keep talking about it.”